Terms of Service

Ghalia Hidhaa (“we”, “us”, or “our”) designs and sells handcrafted leather footwear through our website. Our registered business operates in India and serves customers across the country.

These Terms of Service apply to all visitors, registered users, and customers. If you do not agree with any part of these terms, please do not use our website or place an order.

To shop with us, you must:

• Be at least 18 years of age, or have consent from a parent or legal guardian
• Provide accurate contact, shipping, and payment information
• Keep your account credentials confidential and notify us of any unauthorised use

We reserve the right to suspend or terminate accounts that violate these terms, provide false information, or are associated with fraudulent activity.

All orders are subject to acceptance and availability. Placing an order constitutes an offer to purchase; a binding contract is formed only when we confirm your order by email or dispatch notification.

• Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
• We may correct pricing or product errors before acceptance and will notify you if your order is affected
• Promotional codes and offers are valid only for the period and conditions specified
• We may limit order quantities per customer or per address at our discretion

Payments are processed securely through our authorised payment partners. By submitting payment details, you confirm that you are authorised to use the selected payment method.

We do not store full card details on our servers. Failed or declined payments may result in order cancellation. For billing enquiries, contact support@ghaliahidhaa.com.

We make every effort to display product colours, materials, and details as accurately as possible. Slight variations may occur due to handcrafted production, natural leather characteristics, and screen display differences.

Certain styles may be made to order or produced in limited quantities. Estimated production and delivery timelines are provided at checkout and in our Shipping Policy.

Delivery timelines, shipping coverage, and production details are described in our Shipping Policy. Return eligibility, exchange conditions, and refund types are set out in our Returns & Refunds Policy.

By placing an order, you agree to those policies, which are incorporated into these terms by reference.

When using our website, you agree not to:

• Use the site for unlawful, misleading, or harmful purposes
• Attempt to gain unauthorised access to our systems, accounts, or data
• Scrape, copy, or reproduce site content without our written permission
• Interfere with the normal operation or security of the website
• Submit false orders, chargebacks, or fraudulent return requests

All content on this website — including logos, product photography, text, design, and branding — is owned by or licensed to Ghalia Hidhaa and protected by applicable intellectual property laws. You may not reproduce, distribute, or commercially exploit any content without our prior written consent.

Your personal information is handled in accordance with our Privacy Policy, which explains what data we collect, how we use it, and the choices available to you.

Our website and products are provided on an “as available” basis. To the fullest extent permitted by law, we disclaim warranties not expressly stated in these terms or required under applicable consumer protection law.

Ghalia Hidhaa shall not be liable for indirect, incidental, or consequential losses arising from your use of the website or purchase of products, except where liability cannot be excluded under Indian law.

We may update these Terms of Service from time to time. The revised version will be posted on this page with an updated date. Continued use of the website after changes are published constitutes acceptance of the updated terms.

These terms are governed by the laws of India. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in India, without prejudice to your statutory rights as a consumer.

For questions about these Terms of Service, please contact us at support@ghaliahidhaa.com.