HELP
Returns & Refunds
Your satisfaction matters to us. Below is everything you need to know about returns, exchanges, and refunds for Ghalia Hidhaa orders.
Returns & Exchanges
Eligibility
- Requests must be raised within 7 days of delivery.
- Allowed only for size-related issues.
Conditions
- Item must be unworn, with all tags and original packaging.
- Only one exchange per order.
- Replacement must be for the same product (leather, sole, style).
- No returns/cancellations on Flash Sale or custom orders.
- During Sale Events: size exchange or store credit only.
Return & Exchange Shipping Costs
- Customers pay return shipping costs for exchanges or repairs.
- If a product is defective, Ghalia Hidhaa covers all shipping expenses.
- Return shipping charges are non-refundable.
Refund Policy
| Item Type | Refund Type |
|---|---|
| Full-priced items | Product value only (original shipping non-refundable) |
| Discounted/sale/coupon items | Store credit only (valid 12 months) |
| Customized/personalized items | Non-returnable, non-exchangeable, no refund |
| Flash Sale orders | No returns, cancellations, or refunds — size exchange or store credit only |
Approved refunds processed within 7 business days after inspection approval.
All returns subject to inspection. Returns may be rejected if not in resalable condition.
Warranty Policy (24 Months from Purchase)
Covered
- Leather quality issues
- Hardware defects
- Construction flaws
Not Covered
- Natural leather variations (grain, scars, marks)
- Normal wear and tear
- Handcrafting variances
- Water damage or improper care
- Use of third-party products
- Cosmetic modifications/alterations
- Accidental damage or misuse
- Purchases from unauthorized sellers
All claims require valid proof and are subject to verification.
Contact Us
For questions about returns, exchanges, or refunds:
- WhatsApp: +91 XXXXX XXXXX (preferred)
- Email: support@ghaliahidhaa.com
- Mon–Sat: 10:00 AM – 10:00 PM IST · Sun: 12:00 PM – 6:00 PM IST
See our full Shipping Policy for production timelines, order terms, and additional details.
Last updated: June 2026